Without prejudice to the provisions of Article 15 of the General Conditions of Sale, the European Commission assigns consumers the possibility to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform ( http: // ec .europa.eu / consumers / odr ) serves as a place where consumers can try to reach out-of-court agreements on disputes arising from online purchases and service contracts.
Through the ODR platform the consumer can send a complaint concerning a contract concluded online with Scarpe Diem srls and activate the online dispute resolution procedure. The e-mail address of the merchant to be included in the complaint is firstname.lastname@example.org.
All disputes arising from this contract will be referred to the Chamber of Commerce of Arezzo and resolved according to the Conciliation Rules adopted by the same.
If the Parties intend to refer to the ordinary judicial authority, the place of jurisdiction is that of the place of residence or of the elective domicile of the Consumer, which is mandatory pursuant to art. 33, paragraph 2, lett. u) of Legislative Decree 206/2005.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.